{"id":89,"date":"2026-06-03T11:08:12","date_gmt":"2026-06-03T11:08:12","guid":{"rendered":"https:\/\/demos.ajaykumarthakur.in\/NowayBooks\/?page_id=89"},"modified":"2026-06-05T05:34:39","modified_gmt":"2026-06-05T05:34:39","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/demos.ajaykumarthakur.in\/NowayBooks\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"89\" class=\"elementor elementor-89\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-379c51f e-flex e-con-boxed e-con e-parent\" data-id=\"379c51f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ec4fac2 e-con-full e-flex e-con e-child\" data-id=\"ec4fac2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-df30d41 elementor-widget elementor-widget-text-editor\" data-id=\"df30d41\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<header class=\"entry-header ast-no-thumbnail\"><h1 class=\"entry-title\">Return and Refund Policy<\/h1><\/header><div class=\"entry-content clear\" data-ast-blocks-layout=\"true\"><h3 class=\"wp-block-heading\">Overview<\/h3><p>At No Way Books, we take great care in packaging and shipping every order. Due to the collectible nature of comics and books, we have a\u00a0<strong>15-day return window<\/strong>\u00a0from the date of delivery, subject to the conditions outlined below.<\/p><p>Returns, replacements, or refunds are accepted only in specific cases to ensure fairness for both buyers and sellers.<\/p><hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" \/><h3 class=\"wp-block-heading\">Eligibility for Returns &amp; Replacements<\/h3><p>A return or replacement may be accepted if\u00a0<strong>any of the following apply<\/strong>:<\/p><ul class=\"wp-block-list\"><li>The book or comic was\u00a0<strong>torn or physically damaged<\/strong><\/li><li><strong>Pages were missing<\/strong><\/li><li>One or more items were\u00a0<strong>missing from the order<\/strong><\/li><li>An\u00a0<strong>incorrect book or product<\/strong>\u00a0was sent<\/li><li>The parcel was\u00a0<strong>not received<\/strong><\/li><li>A\u00a0<strong>replacement copy is unavailable<\/strong><\/li><\/ul><p>All return requests must be raised within\u00a0<strong>15 days of delivery<\/strong>.<\/p><hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" \/><h3 class=\"wp-block-heading\">Buyer Ordered the Wrong Item<\/h3><p>If you have ordered the wrong item, we accept returns\u00a0<strong>within 3 days of delivery<\/strong>, provided that:<\/p><ul class=\"wp-block-list\"><li>The item is unused and in the same condition as received<\/li><li>Original packaging is intact<\/li><li>Return shipping costs are borne by the customer<\/li><\/ul><p>Shipping charges are\u00a0<strong>non-refundable<\/strong>\u00a0in such cases.<\/p><hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" \/><h3 class=\"wp-block-heading\">Items Not Eligible for Return or Refund<\/h3><p>The following cases are\u00a0<strong>not eligible<\/strong>\u00a0for return or replacement:<\/p><ul class=\"wp-block-list\"><li>Damage caused due to misuse or mishandling<\/li><li>Items showing signs of use beyond normal handling<\/li><li>Books with tampered or missing UPC \/ serial numbers<\/li><li>Requests raised after the return window<\/li><li>Orders placed solely due to a price difference found elsewhere<\/li><li>Variations in book covers due to different print editions<br \/><em>(Book images are for reference only; actual covers may vary)<\/em><\/li><\/ul><hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" \/><h3 class=\"wp-block-heading\">Refund Policy<\/h3><p>Refunds are offered\u00a0<strong>only in the following situations<\/strong>:<\/p><ul class=\"wp-block-list\"><li>A\u00a0<strong>duplicate (double) order<\/strong>\u00a0was placed accidentally<\/li><li>The item is eligible for return but\u00a0<strong>no replacement is available<\/strong><\/li><\/ul><p>In all other approved cases, we offer\u00a0<strong>replacement or exchange only<\/strong>, not refunds.<\/p><h4 class=\"wp-block-heading\">COD Orders<\/h4><p>For\u00a0<strong>Cash on Delivery (COD)<\/strong>\u00a0orders:<\/p><ul class=\"wp-block-list\"><li>Refunds are\u00a0<strong>not offered<\/strong><\/li><li>Approved cases will be handled through\u00a0<strong>replacement or exchange only<\/strong><\/li><\/ul><hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" \/><h3 class=\"wp-block-heading\">Return Shipping &amp; Process<\/h3><ul class=\"wp-block-list\"><li>All return requests must be initiated by contacting us first. Please do not send any items back without prior approval, as unauthorized returns may not be accepted.<\/li><li>Customers are responsible for return shipping costs unless the return is due to an error on our part (such as receiving a damaged or incorrect item).<\/li><li>Returned items must be securely packed to prevent any further damage during transit. Once we receive the returned item, it will be inspected before any replacement or refund is approved.<\/li><li>Refunds or replacements will only be processed after the returned product has successfully passed our quality inspection.<\/li><\/ul><h4 class=\"wp-block-heading\">Return Address:<\/h4><p>No Way Books<br \/>Z-13\/14, 2nd Floor<br \/>West Patel Nagar, Near Bakisto and Subhash Jewellers<br \/>New Delhi \u2013 110008<\/p><hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" \/><h3 class=\"wp-block-heading\">Cancellation Policy<\/h3><p>Orders can be cancelled\u00a0<strong>only before dispatch<\/strong>.<\/p><p>Once an order has been dispatched or picked up by the courier partner:<\/p><ul class=\"wp-block-list\"><li>It\u00a0<strong>cannot be cancelled<\/strong><\/li><li>It can only be processed under the\u00a0<strong>return policy<\/strong>, if eligible<\/li><\/ul><hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" \/><h3 class=\"wp-block-heading\">Need Help?<\/h3><p>For any questions related to returns, replacements, refunds, or cancellations, please contact us at:<br \/><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/16.0.1\/svg\/1f4e7.svg\" alt=\"\ud83d\udce7\" \/>\u00a0<strong>Email:<\/strong>\u00a0<strong><a>nowaybooks25@gmail.com<\/a><\/strong><br \/><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/16.0.1\/svg\/1f4de.svg\" alt=\"\ud83d\udcde\" \/>\u00a0<strong>Phone \/ WhatsApp:<\/strong>\u00a0+91 9315180657<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Return and Refund Policy Overview At No Way Books, we take great care in packaging and shipping every order. Due [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-89","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/demos.ajaykumarthakur.in\/NowayBooks\/wp-json\/wp\/v2\/pages\/89","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/demos.ajaykumarthakur.in\/NowayBooks\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/demos.ajaykumarthakur.in\/NowayBooks\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/demos.ajaykumarthakur.in\/NowayBooks\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/demos.ajaykumarthakur.in\/NowayBooks\/wp-json\/wp\/v2\/comments?post=89"}],"version-history":[{"count":5,"href":"https:\/\/demos.ajaykumarthakur.in\/NowayBooks\/wp-json\/wp\/v2\/pages\/89\/revisions"}],"predecessor-version":[{"id":1440,"href":"https:\/\/demos.ajaykumarthakur.in\/NowayBooks\/wp-json\/wp\/v2\/pages\/89\/revisions\/1440"}],"wp:attachment":[{"href":"https:\/\/demos.ajaykumarthakur.in\/NowayBooks\/wp-json\/wp\/v2\/media?parent=89"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}